Acceptance

By ordering, you confirm legal capacity to contract and that your information is accurate. If purchasing for another person, you will communicate applicable product instructions and warnings.

Product Information

We aim to display descriptions, dimensions, colors, materials, intended use, included parts, availability, and prices accurately. Screens, measurement methods, and manufacturing updates may cause reasonable differences.

Orders

An order confirmation acknowledges receipt but does not guarantee acceptance. We may verify, limit, refuse, or cancel orders and will refund paid amounts for canceled items.

Suitability Responsibility

You must consider species, breed, age, measurements, weight, health, temperament, chewing behavior, mobility, training, and intended use. Confirm fit and compatibility before use.

Pet Product Safety

• Inspect products before every use and remove damaged items.
• Supervise around toys, cords, small parts, grooming tools, and feeding accessories.
• Do not allow pets to swallow pieces, packaging, stuffing, or damaged materials.
• Check collars, harnesses, carriers, clips, seams, and closures before travel or walking.
• Keep products clean and dry as directed.
• Pet products do not replace veterinary care, behavioral support, or secure restraint required by law.

Prices and Payments

Prices and promotions may change before purchase. Customers authorize the displayed charge and remain responsible for applicable taxes, duties, and provider fees.

Shipping and Returns

The Shipping Policy and Return & Refund Policy form part of these terms. Delivery dates are estimates, and returns require prior authorization.

Intellectual Property

Branding, text, photos, graphics, and layouts may not be copied, scraped, republished, or commercially exploited without permission.

Prohibited Conduct

Fraud, malicious code, unauthorized access, scraping, impersonation, infringement, unlawful activity, and interference with store operations are prohibited.

Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, punitive, or consequential loss. Nothing excludes mandatory rights or liability that cannot legally be excluded.

Changes and Contact

We may update these terms by posting a revised version. Questions may be sent to service@galvenna.com.