Shipping Policy
Processing, estimated delivery, tracking, addresses, and order issues.
Last updated: September 23, 2026
Processing
Orders are normally processed within 2–4 business days after successful payment. Peak periods may require up to 5 business days. Business days exclude weekends and applicable public holidays.
U.S. Transit
Estimated U.S. transit after dispatch is generally 10–15 business days. This is not a guaranteed arrival date, and remote areas, weather, customs, and carrier disruption may take longer.
Charges and Duties
Shipping methods and charges appear at checkout. Unless stated otherwise, customers are responsible for import duties, taxes, brokerage, or local fees.
Tracking and Split Packages
Tracking is sent when available and may take several business days to update. Multiple items may arrive separately.
Address Accuracy
Customers must provide a complete deliverable address. Corrections are not guaranteed after processing, and extra costs caused by an incorrect address may be the customer’s responsibility.
Damage, Missing Items, or Wrong Product
Contact service@galvenna.com within 7 calendar days. Include the order number and clear photos of the package, shipping label, internal packaging, product, and affected area. Retain packaging during review.
Delivery Safety
Keep packages, plastic bags, ties, desiccants, staples, and small packing pieces away from pets and children. Inspect the product before allowing pet access.
Delays
We are not responsible for indirect losses caused by late delivery, including boarding, travel, event, or substitute-purchase costs.