30-Day Window

Eligible products may be requested for return within 30 calendar days after delivery. Contact us before sending anything back and wait for authorization.

Eligible Condition

Except for verified defects, items must be unused, unworn, unwashed, clean, complete, odor-free, hair-free, and in resalable condition with original packaging, tags, instructions, accessories, and gifts.

Hygiene and Non-Returnable Items

Used feeding, grooming, bedding, waste-management, oral-contact, or body-contact products may be ineligible for hygiene reasons. Altered, washed, chewed, scratched, contaminated, incomplete, final-sale, or personalized goods may also be excluded unless law requires otherwise.

Damage or Defect

Notify service@galvenna.com within 7 calendar days with order details and clear photos or video. Stop using unsafe products and keep them away from the pet while the claim is reviewed.

Return Steps

1. Email service@galvenna.com within the applicable period.
2. Provide the order number, reason, and evidence.
3. Wait for approval and the correct return address.
4. Clean only as instructed and pack securely.
5. Use trackable shipping and keep the receipt.

Do not return to the company address unless specifically instructed.

Shipping and Fees

Customers generally pay return shipping for preference, fit, sizing, or change-of-mind returns. Verified incorrect, damaged, or defective goods receive the applicable remedy. No restocking fee is charged for approved eligible returns.

Refund Timing

After receipt and inspection, approved refunds are initiated to the original payment method within 5–10 business days. Financial institutions may need additional time.

Exchanges and Cancellations

Direct exchanges may not always be available. Cancellation is not guaranteed after processing begins; shipped orders follow the return procedure.