Frequently Asked Questions
Quick answers about orders, sizing, safe use, cleaning, delivery, and returns.
Last updated: September 23, 2026
Orders, Products & Pet Care
What does Galvenna sell?
Pet supplies for feeding, hydration, walking, travel, rest, grooming, cleaning, play, and home organization.
How long does processing take?
Normally 2–4 business days and up to 5 business days during peak periods.
How long does U.S. delivery take?
Estimated transit after dispatch is generally 10–15 business days.
Will I receive tracking?
Tracking is sent to the checkout email when available and may take several business days to update.
Can I change or cancel an order?
Contact us immediately. Changes are not guaranteed after processing begins, and shipped orders cannot be canceled.
How do I choose the right size?
Measure your pet and compare the product-page dimensions. Consider breed, weight, body shape, coat, mobility, and intended use.
Are pet products indestructible?
No. Durability depends on the animal and use. Supervise and remove any item that becomes damaged.
Are toys safe for unsupervised play?
Unless expressly stated otherwise, supervise play and choose products appropriate for the pet’s size and chewing behavior.
How should feeding items be cleaned?
Follow the product instructions, wash before first use, clean regularly, rinse thoroughly, and dry completely.
Can grooming products treat a medical condition?
No. Pet supplies do not replace veterinary diagnosis or treatment. Stop use after irritation and consult a veterinarian.
How often should collars, harnesses, and leashes be checked?
Inspect fit, seams, clips, rings, and adjustment points before every walk and replace worn or damaged equipment.
Can children use the products with pets?
Adults should supervise children, especially around cords, small parts, grooming tools, treats, feeding items, and excited animals.
What if my order arrives damaged or incorrect?
Contact us within 7 calendar days with the order number and clear photos.
What is the return window?
Eligible products may be requested for return within 30 calendar days after delivery.
Can used pet products be returned?
Change-of-mind items must generally be unused, clean, complete, odor-free, and in resalable condition. Hygiene restrictions may apply.
Is there a restocking fee?
No restocking fee is charged for approved eligible returns.
Who pays return shipping?
Customers generally pay for preference or sizing returns; verified defects or our error receive the applicable remedy.
When is a refund issued?
Approved refunds are initiated within 5–10 business days after inspection; banks may need additional posting time.
What if my pet has allergies or sensitive skin?
Review materials, introduce products gradually, use a small-area test where appropriate, and consult a veterinarian for known sensitivities.
How do I contact support?
Email service@galvenna.com or call +8618707388820 with your order number.