How to Reach Us

Email: service@galvenna.com
Phone: +8618707388820

Include your name, order number, checkout email, product name, pet type and approximate size when relevant, and a clear description. For damage, include photos of the product, packaging, label, and affected area.

Response and Product Questions

We aim to respond as soon as reasonably possible. We can clarify listed dimensions, materials, intended use, care, and order status, but we cannot diagnose medical or behavioral conditions. Consult a qualified veterinarian or trainer where appropriate.

Order Changes

Contact us immediately about address corrections, changes, or cancellation. Changes are not guaranteed after processing begins. Shipped orders cannot be canceled and may need to follow the return process.

Safety Concerns

If a product breaks, exposes sharp parts, creates a choking risk, irritates skin, or causes unusual distress, stop use and move it away from the pet. Seek veterinary help when needed and contact us with relevant details.

Returns

Do not send products back without written authorization. The approved return address may differ from the company address shown below.